Refund and Returns Policy

Return and Refund Policy for Psychedelic Menu UK

At Psychedelic Menu (referred to as “we,” “us,” or “our”), we are committed to providing high-quality, lab-tested products and exceptional customer service. Due to the status, nature, and hygiene standards of our products, this Return and Refund Policy is strict.

By placing an order on https://psychedelicmenu.co.uk/, you (“Customer”, “Buyer”) acknowledge and agree to the terms below.

1. NO REFUNDS OR RETURNS ON OPENED PRODUCTS

Due to health regulations, safety, and product integrity, we do not accept returns or issue refunds on any products that have been opened, used, partially consumed, or tampered with. This includes, but is not limited to:

  • Magic mushrooms (dried, fresh, or in edibles)

  • LSD tabs, gel tabs, or microdots

  • MDMA crystals or pills

  • DMT vapes or cartridges

  • Cocaine powder or crack cocaine

  • Any research chemicals or consumables.

2. DAMAGED, LOST, OR INCORRECT ORDERS

We take great care in packaging and shipping. If your order arrives damaged, leaking, or with incorrect items, you must contact us within 48 hours of delivery.

To request a resolution:

  • Email us at info@psychedelicmenu.co.uk with subject line “DAMAGED ORDER – [Order Number]”

  • Provide clear photos of:

    • The outer packaging

    • The damaged or incorrect product

    • The batch number (if visible)

After review, we may offer:

  • A partial refund (for damaged items)

  • Store credit for the value of affected items

  • Reshipment of the correct product (at our discretion, and only if stock is available).

No refunds or reshipments will be issued if you discard the product or packaging before contacting us.

3. LOST OR DELAYED SHIPMENTS

  • We offer tracked shipping for all orders.

  • Once the package is marked as “Delivered” by the courier, we are not responsible for lost or stolen packages.

  • If tracking shows “Delivered” but you did not receive it, you must contact the courier directly. We will provide proof of dispatch upon request.

  • For packages lost in transit (no delivery scan after 14 days for UK orders), we will investigate with the courier. If confirmed lost, we will offer a one-time reshipment or store credit (no cash refunds).

4. CHANGE OF MIND / NO LONGER WANTED

We do not accept returns or issue refunds for change of mind, incorrect choice, or buyer’s remorse. Please research our products carefully before ordering.

5. LEGAL DISCLAIMER & CUSTOMER RESPONSIBILITY

By purchasing from Psychedelic Menu, you confirm that:

  • You are at least 18 years old (or legal age in your jurisdiction)

  • You are aware of the legal status of these products in your region

  • You accept full responsibility for compliance with local laws.

No refunds will be given if your package is seized, delayed, or destroyed by customs or law enforcement agencies. We ship only within the UK to addresses you provide.

6. CHARGEBACKS & DISPUTES

If you file a chargeback or payment dispute without first contacting us to resolve an issue as outlined in Section 2:

  • You waive your right to any future customer support or refunds.

  • We reserve the right to ban your email, address, and payment method from our store.

  • We will provide your transaction and delivery proof to our payment processor to contest the chargeback.

7. EXCEPTIONS (RARE)

The only scenario in which a full refund may be issued:

  • You received a completely empty package (with courier weight evidence)

  • We sent you a product that is lab-tested as adulterated or inactive – requires third-party lab testing at your expense, reimbursed if proven our fault.

8. HOW TO CONTACT US

For all return/refund requests, email only:
📧 info@psychedelicmenu.co.uk
Do not send returns to any address unless instructed by us. Unauthorized returns will be discarded with no refund.

By completing a purchase on https://psychedelicmenu.co.uk/, you confirm that you have read, understood, and agreed to this Return and Refund Policy.